1. Introduction
Welcome to Nova Taxis, based in Newport. By using our website and booking services, you
agree to the following terms and conditions. Please read them carefully.
2. Definitions
- “We,” “us,” and “our” refer to Nova Taxis.
- “You” refers to the user of our website or services.
- “Service” means taxi services provided by Nova Taxis.
3. Service Availability
- Our services are subject to availability. We reserve the right to decline bookings
at our discretion.
- We aim to meet your schedule but are not liable for any delays caused by unforeseen
circumstances.
4. Booking and Cancellations
- Bookings can be made through our website, phone, or app.
- You must provide accurate details when making a booking.
- Journeys cancelled by the customer with less than 48 hours’ notice will be subject
to a 25% deduction.
- Journeys cancelled by the customer with less than 24 hours’ notice will be subject
to a 50% deduction.
- Journeys where the customer is not available at the agreed pick-up time and location
will be subject to payment in full.
5. Pricing and Payments
- Prices are subject to change without notice but will be confirmed at the time of
booking.
- Payments can be made through credit/debit cards or other approved methods.
- We reserve the right to charge for extra services or waiting time as per our rates.
6. User Responsibilities
- You must ensure the information provided during the booking process is accurate.
- Passengers must behave respectfully towards drivers. We reserve the right to
terminate services for inappropriate behavior.
7. Limitation of Liability
- Nova Taxis will not be held responsible for any indirect or consequential loss
arising from service delays, cancellations, or mechanical failures.
- Our liability will be limited to the price of the booked service.
8. Changes to Terms
We may modify these terms at any time. Continued use of the website or services after
changes will constitute your acceptance of the revised terms.
Privacy Policy
1. Introduction
Nova Taxis respects your privacy and is committed to protecting your personal data. This
privacy policy explains how we collect, use, and protect your information when you use
our website and services.
2. Information We Collect
- Personal Information: Name, contact details (e.g., email address, phone number), and
payment information.
- Booking Information: Journey details, location, and preferences.
- Technical Data: IP addresses, browser type, and device details from website visits.
3. How We Use Your Information
- Process bookings and provide services.
- Improve our website and services.
- Communicate with you regarding your booking or promotional offers.
- Ensure compliance with legal obligations.
4. Data Sharing
We do not sell your data to third parties. However, we may share data with:
- Payment processors for the purpose of completing transactions.
- Government authorities, if required by law.
- Service partners (e.g., third-party taxi drivers) who assist in delivering services.
5. Data Security
We have implemented appropriate security measures to prevent unauthorized access, loss,
or misuse of your personal data.
6. Retention of Data
We will retain your personal data only as long as necessary to fulfill the purposes for
which we collected it, including legal and accounting requirements.
7. Your Rights
- Access the data we hold about you.
- Request corrections or deletion of your data.
- Withdraw consent for us to use your personal data.
- Lodge a complaint with a data protection authority.
8. Cookies
Our website uses cookies to improve your user experience. You can control cookie settings
through your browser.
9. Changes to This Policy
We may update this policy occasionally. The latest version will be available on our
website.
10. Contact Us
If you have any questions regarding this privacy policy, please contact us at: